VIP
service.

Crew sourced from our agency partners across Croatia, Greece, Italy, Spain and Türkiye — captains with regional licences (MCA Master 500, Croatian Yacht Skipper, Greek Class C), chefs with hotel-school grounding, hosts who have run cabins on charter yachts long enough to know the difference between a guest who wants conversation and a guest who wants distance. Background checks run before we put a name in front of you. NDAs land before the crew CV does. The pairing call is direct: you speak with the captain a week before embarkation, the chef takes the dietary brief, the host runs through itinerary tempo. The crew lives on board through your week and the day after disembarkation — the only people who know where the yacht was and who was on it.

One concierge owns the file from confirmation to disembarkation — same person, same number, same office hour you can reach them on. Bookings the desk handles every week: prime berths at Hvar, ACI Split, Mykonos Town, Porto Cervo, Ibiza Botafoch and Bodrum Yalıkavak that the online portals do not surface; restaurant tables at Scorpios, Nammos, Beefbar Monte Carlo, La Fontelina Capri; helicopter day-trips between yacht and shore-side spa; permits for the Bonifacio strait, Italian marine parks and Croatian national parks (Kornati, Mljet) that need filing 7+ days ahead. Provisioning runs through the chef, not a generic wholesale list — wine, spirits and specialty groceries sourced from named suppliers we have worked with for years, not a hotel chain. Every line on the quote is a firm price; nothing reconciled on disembarkation.

Direct jet legs from home base to embarkation gateway — Split SPU, Dubrovnik DBV, Athens ATH, Naples NAP, Olbia OLB, Palma PMI, Dalaman DLM, Tortola EIS. Operators are bonded EASA Part-NCC or FAR 91K, not brokers chaining the lift down a list. The desk negotiates slot, FBO handling, customs filing and the helicopter hop where the port does not take a jet (Capri, Mykonos in peak season, Hvar). On the day, bags clear airside-to-tender without a public-terminal stop; the captain has the ETA on a private channel and pulls the passerelle out the moment the car wheels stop. For the return leg, the desk holds the slot until the disembarkation morning so a weather hold on the water does not turn into a lost flight.

Door to passerelle, with the airport in your itinerary already pre-cleared. Vehicle classes run from a Mercedes S or V-class for a couple, through a BMW 7 or Bentley Mulsanne for a small group, to a Rolls-Royce Cullinan for the longer transfers. Our partners cover the regional gateway airports across the programme — Split SPU, Dubrovnik DBV, Athens ATH, Naples NAP, Olbia OLB, Palma PMI, Marmaris-Dalaman DLM, Tortola Beef Island EIS. Child seats, wheelchair access and discreet luggage handling on request before the booking is locked.

Close-protection cover from SIA and CPO certified operators on retainer with our office — not freelancers we found on Google last week. The team is briefed under NDA before the marina is even told a booking exists, secures the route between transfer point and passerelle, runs advance checks on every restaurant or beach club on the itinerary, and coordinates direct with the captain on a private channel. Private security is offered on VIP charters from €25,000 a week upward; for higher-profile clients we extend cover to the family residence ashore on either side of the cruise.

Shore-side stays for the night before embarkation and the night after disembarkation — usually the question the family office asks once the yacht week is locked. The desk works a vetted shortlist per gateway: private villas in Marjan (Split), Galleta (Hvar), Mykonos Ano Mera, Porto Cervo Pevero, Capri Anacapri, Ibiza Es Cubells and Bodrum Türkbükü; suites at Ikos Olivia Halkidiki, Domes Noruz Mykonos, Belmond Hotel Caruso Ravello, Mandarin Oriental Bodrum. Contracts run through Cusmanich d.o.o., not a re-seller — refundability matches the yacht cancellation terms, payment lands on the same single invoice, and the host is briefed under the same NDA the crew signed.

Start with the basics on the phone — dates, embarkation port, headcount, the things that matter most for your group. We come back inside 24 hours with a one-page plan covering the boat shortlist, the jet or transfer leg, the crew brief, dietary notes and any concierge bookings that need locking the same week. Everything moves under NDA from the first call; the broker stays your single point of contact from quote to disembarkation, and where possible we settle the whole programme on a single invoice that lands in your office two weeks before departure.

The vendor file behind every VIP booking carries a written NDA, current liability cover, GDPR-aligned data handling, and a documented incident-response procedure that the broker reviews each spring. Card payments run through PCI-DSS audited gateways with strong-customer-authentication enforced; bank wires are insured by Wiener Insurance Group at no cost to the client. The paper trail is clean enough for a finance department to sign off and discreet enough not to leave a trace on the family office calendar.